Gone are the days when a subjective degree was important in order to score a job and earn a decent salary. Now, in the current scenario, skills matter more than the degree and traditional education. Today, if you have got the skill and the love for the profile, no one can stop you from excelling in the field of your choice. One such field is Tech Support. The frontline warriors for all your tech needs. From your electronics to your software issues they are your go-to guys. If you are looking forward to working in the field of tech support, let us light your way.
Below are a few tips provided by Intellicomp IT Support:
Why IT?
In case you are still skeptical about taking up IT as your career option, let us help you around. Now, it would be cliché to say that the computer is going to be the future, because, the future is already here. Moreover, basic IT knowledge is mandatory for each individual in the current day scenario. You could be an executive, a beginner, or a start-up enthusiast, it is ideal for you to have an introductory knowledge in order to be self-reliant and keep your business/job afloat without any hindrance.
Know Your Stuff:
With evolvement in science and technology, there are plenty of jobs and services that no longer need a certificate or a degree for recruitment. The key to these job profiles is that you should know your stuff. Multiple research and surveys show that the IT sector is in boom and will continue to hire professionals by 2022. With the increasing no. of service providers, there’s a high demand for support professionals. The service companies need employees who can assist consumers with their services or products. It could be anything – from browsing a web page to helping them find their way through the company’s app. The only thing you ought to have is a basic knowledge so you can troubleshoot various issues with the utmost ease.
Always a Student:
Despite having a decent sense of IT, you’ll be handling multiple new issues every day, as the job is defined but the company’s profile, so it is mandatory to be learning every day. The tech support people are expected to generalists which plainly mean that they are not specialists of a particular domain but have the knowledge of multiple facets of IT. The idea here is that when they are exposed to practical situations, their ideas should be holistic and should not sound like that of a transcript reader.
Start Small and Win Big:
The proverb is apt for the professionals of every field. It may happen that you won’t hit big in the first time, however, it is important to understand that you need to start somewhere; until and unless you don’t start it is highly unlikely that you’ll achieve your goals. So, just get down to the stream and take up the first opportunity. Now here are two ways to getting down to business.
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Start with a Small Tech Company
You can grab the opportunity at a small tech company and learn new skills with the passage of time; the best part about working at a small scale company is that there is an abundant scope of growth. You can learn under the supervision of your seniors and slay the field of tech by hopping onto the next big firm whenever you’re ready.
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Join at an Alternate Designation in a Large Tech Company
The alternative you can go for is joining a big firm for an alternate role, be it an operational role or sales opportunity. The experience of working at a veteran company will give you the much-needed exposure for your profile and open up windows of opportunity. Also, you’ll be aware of the openings in the same firm and can apply there whenever you get a chance. Chances are there that you will get an upper hand because of the stint you’ve worked there.
Train Yourself:
An individual should not depend either on their company or their educational institution to gain industry-related knowledge. It is highly unlikely that anyone will have time to explain the intricacies of the trade. So, what do you do in such scenarios? You switch to the ocean of learning i.e. the internet. Go for Massive Open Online Courses (MOOCs) that are related to tech and are offered by reputable institutions. Some of the popular (MOOCs) platforms are Udacity, Coursera, Udemy, etc. You can also browse through YouTube and other popular search engines for relevant skills. The more, the merrier. With an eagerness to learn, it is of sheer importance to the recruiters to see what you bring to the table.
Soft Skills:
Where the tech job will definitely need contemporary tech skills, you shouldn’t forget that it’s an IT support job too. Apart from furnished IT knowledge, you should also be well versed in your soft skills. The people (customers) who are going to contact you will be somewhat distressed and here it becomes mandatory for you to bear patience with them. Great communication skill also plays an important part. Even after knowing the answer to the queries, you need to facilitate the solution to the consumers. Here a fluent conversation can do wonders. Keep your calm, and try to help the consumer in the best way possible.
Ace the Interview:
At last, post working on your skills you need to register yourself on the leading job handles and lookout for opportunities. There can be walk-in rounds or scheduled interviews. Prep up with the questions beforehand. Talk beyond your CV and cover letter. If you’ve a portfolio of work don’t shy- out from showing them. Talk about your initiatives, the creative projects you’ve part of. Apart from all of it, practice to be nonchalant irrespective of the situation. You can’t control the outer surroundings but you surely can control your reaction to it.